Terms & Conditions

Last updated: August 2026

1. About us

Holyweld Express Logistics is a UK courier and logistics provider based in Wales, offering express courier, same day and scheduled delivery services across the UK. References to "we", "us" and "our" mean Holyweld Express Logistics. References to "you" and "your" mean the person or business booking our services.

2. Quotes and bookings

All quotes are valid for the period stated in the quote or, if not stated, for 24 hours. A booking is only confirmed once we have accepted it and you have received written confirmation. Prices quoted are based on the information you provide; changes to item size, weight, collection or delivery details may result in additional charges.

3. Collection and delivery

We will collect and deliver within the agreed time window where possible. Transit times are estimates and may be affected by traffic, weather, road closures or other events outside our control. You must ensure someone is available at both collection and delivery addresses during the agreed windows.

4. Goods we carry

You must declare the true nature, weight and dimensions of the goods being transported. We do not carry dangerous goods, illegal items, live animals, perishable temperature controlled items (unless agreed in writing), cash, jewellery over a stated value, or any items prohibited by UK law. If you are unsure whether your goods can be carried, please contact us before booking.

5. Packaging and labelling

Goods must be suitably packaged and labelled for transport. We are not liable for damage caused by insufficient packaging, incorrect labelling or unsecured loads unless we have negligently handled the goods.

6. Cancellations and changes

Cancellations made before the driver has been dispatched may be eligible for a full or partial refund depending on the booking type. Same-day bookings cancelled after dispatch may not be refundable. Changes to collection or delivery addresses, times or item details must be confirmed with us in writing and may incur extra charges.

7. Liability

We take care when handling goods, but our liability for loss or damage is limited to the value of the goods lost or damaged, up to a maximum amount agreed in writing before transit, or the cost of re-performing the service if no value has been declared. We are not liable for indirect or consequential losses, loss of profits, or delays caused by events outside our reasonable control.

8. Payment

Payment terms are set out in the quote or invoice. For account customers, invoices are due within the agreed period. For ad-hoc bookings, payment may be required before collection. We reserve the right to charge interest on overdue amounts at the statutory rate.

9. Data and communications

By using our services you agree that we may contact you by phone, email or SMS about your booking. We process personal data in accordance with our Privacy Policy.

10. Complaints

If you are unhappy with any aspect of our service, please contact us as soon as possible at enquiries@holyweld.co.uk or by calling 0330 633 7705. We aim to respond to complaints within five working days.

11. Changes to these terms

We may update these terms from time to time. The terms that apply to your booking are the version current at the time of booking.

12. Contact

Holyweld Express Logistics
Email: enquiries@holyweld.co.uk
Phone: 0330 633 7705